Gateway tech support
I am coming out of Blogger retirement to share this with the Internet. The following is an actual transcript of an online chat with Gateway technical support for a call about a new Gateway monitor with on-screen static. I have edited only the names. I will let you draw your own conclusions about their efficacy:
GATEWAY: Thank you for contacting technical support. My name and badge number are [edited out]. Please hold while I review your issue.
GATEWAY: Hi. According to your submission and my data, the serial number for your Gateway system is [SN] and the limited warranty expiration date is 11/6/2009. Is this correct?
ME: The serial number is correct. I don't know when the limited wty expires.
GATEWAY: Thank you for verifying your information.
GATEWAY: You mentioned that your monitor have a static and shimmers. Is this correct?
ME: Yes
GATEWAY: Can you tell me exactly when this started and describe any changes you made around that time?
ME: This started this morning. There were no changes made last night that I know of. The video driver was not updated.
GATEWAY: What troubleshooting steps have you already tried?
ME: I have turned the monitor off and on again. I have plugged the monitor into another computer to make sure the problem wasn't in the video card. The same issue presents itself with the other computer. I have tried lowering the resolution setting. Nothing had any effect.
GATEWAY: Can you please provide your computer model.
ME: It's a Dell inspiron 530
GATEWAY: Is that the model of your monitor?
ME: No, that's the model of the computer. You asked for the computer model.
GATEWAY: Can you please verify.
ME: Verify what?
GATEWAY: The computer model.
ME: The computer is a Dell inspiron 530. The monitor is a Gateway.
GATEWAY: Can you please verify the serial number of your monitor.
ME: I did that already. [SN]. It's on the back.
GATEWAY: Okay.
GATEWAY: I suggest that you need to reseat your video card or reinstall the driver.
ME: It's not the video card. Like I told you, I plugged the monitor into another computer and the same problem presented.
GATEWAY: Please hold.
GATEWAY: Thank you for holding.
GATEWAY: It seems that we need to service repair your monitor.
ME: So I need to take it back to the retail store. I've had it for less than 2 weeks.
GATEWAY: Yes you can replace it.
GATEWAY: They will replace your monitor. [No they won't; it's discontinued]
ME: Is this a common problem with the model I purchased?
GATEWAY: No
GATEWAY: Is there any other concern that I can assist you with?
ME: No
GATEWAY: It was a pleasure working with you. My name and badge number are G[edited out]. Thank you for using Gateway Remote Assistance and have a great day.
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